Privacy Policy
Aerochem Neutron ("we", "us", "our") operates acdcfizz.com. This policy explains how we collect, use, share, and protect your personal information when you visit the site or place an order.
1. Information We Collect
When you place an order or interact with our website, we may collect:
- Personal details: Name, phone number, email address.
- Delivery information: Shipping address, city, state, pincode.
- Payment information: Processed securely via Razorpay. We do not store card details on our servers.
- Order details: Products purchased, quantity, flavor preference.
- Usage data: Pages visited, browser type, device type (collected anonymously via analytics).
2. How We Use Your Information
We use the information collected to:
- Process and fulfil your orders.
- Send order confirmation and shipping updates via email and WhatsApp.
- Respond to customer support queries.
- Improve our website and product offerings.
- Send promotional communications, only with your consent.
3. Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or transmit your card information on our servers. For Razorpay's privacy practices, visit razorpay.com/privacy.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Courier partners: Name, phone, and address for delivery purposes only.
- Payment processors: Razorpay, for secure payment processing.
- Communication tools: WhatsApp Business API (Pabbly) for order notifications.
All third parties are contractually obligated to keep your data confidential.
5. Data Retention
We retain your order information for a period of 3 years for accounting and legal compliance purposes. You may request deletion of your data by contacting us at info@aerochem.in.
6. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect website functionality.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Opt out of promotional communications at any time.
To exercise these rights, contact us at info@aerochem.in.
8. Children's Privacy
Our website and products are not directed at children under 18. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.
Privacy concerns?
Contact us at info@aerochem.in or WhatsApp +91 95120 47000.